General Questions

What commitment is required to sign up?

All of our VPS packages are priced monthly. We offer a one month introductory sign up with a 30-day money back guarantee. There are no setup fees, cancellation fees or any other long-term commitments. We are completely confident in our services, and if for any reason you are not completely satisfied, let us know within 30 days and we will give you a complete refund.

Where are your servers located?

Our servers are located in Raleigh, North Carolina and Dallas, Texas, USA.

Do you have an uptime guarantee?

We do not have a formal uptime guarantee, however, our historical uptime over the last two years exceeds 99.9%. Most of our customers are on monthly plans, so delivering reliable service is critical to retaining our customers. For private cloud and custom options, we do include a strict written SLA in our contracts.

How much do you charge for bandwidth overages?

Our standard bandwidth overage rate is $0.25 per GB. We also offer an upgrade to an additional 250GB/mo for $9.97/mo. Please open a support ticket if you would like to take advantage of this upgrade.

What forms of payment do you accept?

For online signups, we accept payments via:

  • Credit Cards:  Visa, Mastercard, American Express, Discover, Diners Club, UnionPay
  • PayPal (both PayPal one-time payments and PayPal subscriptions)
For approved business customers, we also accept:
  • Net 15: check payments from US banks
  • International wire

To be setup for Net 15 or wire payments, please contact our sales department.

Do you offer DNS service?

Yes. We offer free managed DNS service for any domain(s) that active clients host on their VPS as well as secondary DNS for active customers. For information on how to get this setup, please refer to the knowledgebase article for more information.

Do you allow IRC, torrents, etc.?

We do not allow IRC servers, bittorrent, open proxies, or any other software that can degrade our network performance or allow for abuse.

Do you offer discounts to FreeBSD and open source developers?

Yes. We do offer discounts and other services to developers and open source projects. Please contact us with information about your role as a developer or your project for more information.

Do you have an IRC channel?

You can find us in #rootbsd on Freenode. Feel free to join, say hi, and ask any questions to our staff.

Do you offer IPv6 service?

We currently support IPv6 in both our Dallas, TX and Raleigh, NC datacenters.

Do you rate limit or block any ports?

No ports for any of our services are rate limited or blocked. Please ensure your services do not violate our Acceptable Use Policy.


 

 

Virtual Hosting Questions

What is a virtual private server (VPS)?

A virtual private server is a just like a real, physical server in that it has its own network interface, memory, IP addresses, and hard disk, but instead of running directly on a physical system a virtual private server runs as an application within a special operating system known as a hypervisor. This hypervisor runs multiple virtual servers on a single physical system which allows them to be sold for much less than a equivalent dedicated machine.

What virtualization technology do you use?

We use the Xen hypervisor along with an in-house suite of management tools to provision and run all of our virtual private servers. Xen is an open source hypervisor with good performance and excellent security and stability.

What are the limitations of a VPS?

There are limitations to some VPS solutions, but not our VPS solutions. Unlike some of our competitors, our BSD and Linux VPS’s are fully virtualized systems, with no limitations for what you can do with them. A rule of thumb – if you can do it on a physical system, you can do it with a RootBSD VPS. If you have any specific questions about what can and cannot be done with a RootBSD VPS, feel free to contact us.

How many websites can I host on a VPS?

Since each VPS has its own complete operating system and application environment, there are no hard limits on the number of databases, email addresses or websites hosted. Limitations only arise when demands on resources are high and there is high use of provisioned hard disk space and physical memory on the VPS. If and when this happens, we can rapidly upgrade your VPS to a higher performance package with minimal interruption and downtime.

Do I have root access on my VPS?

Yes. All virtual servers do come with full root access. This allows you to configure any setting on the server, add extra software and even compile your own software.

How secure is a VPS?

A VPS is generally more secure than other hosting options such as shared hosting, and this is certainly true for the VPS’s provided by RootBSD. Our virtualization technology ensures that each VPS is completely isolated from all other VPS’s, which means that each VPS is unable to affect any other at the network level and hardware level. Furthermore, our FreeBSD support for VPS means you have the ability to tune your security to precisely match your demands.

What about a control panel for administering a VPS?

All RootBSD virtual servers include a web-based administration tool which is integrated with the client area. The control panel allows you to shutdown and reboot your VPS, update reverse DNS, and view bandwidth graphs. The control panel does not interfere with the software running inside your VPS and cannot be used for managing your web or mail server.

How long does it take to setup a new VPS?

All VPS orders are manually verified in order to prevent fraudulent orders. New VPSs are setup within 24 hours, although usually it only takes a few hours for this process.

How many virtual CPUs will my VPS have?

All VPSs are configured with two CPU cores.

Can my operating system be upgraded?

Yes, the operating system can be upgraded in-place in a Xen VPS. These systems may be upgraded just like a dedicated system.

Can my VPS pacakge be upgraded?

Yes, a VPS can be upgraded. Upgrades are applied between packages and are handled in one of two ways. For both cases, bandwidth can be upgraded instantly and memory upgrades take effect after power cycling the VPS. To upgrade disk we can either create a new virtual disk with the difference in space between your current and new plan, or we can provision a disk for the full size of the new plan and migrate your existing data to the new disk. The first options only requires the VPS be power cycled (less than five minutes downtime) while the second option results in approximately one hour of downtime while data is migrated between the old and new disk.

How do I get additional IP addresses?

You may request additional IP addresses for your VPS by opening a support ticket or during the order process. Additional IP addresses are billed $1/mo per address. Additional IP requests are subject to manual review and must meet the justification requirements of ARIN.

What is the default partitioning scheme?

For FreeBSD, we allocate twice the amount of memory for swap and leave the rest for the root partition. Our Linux and OpenBSD installs use the default partitioning scheme. If you would like to use a different partitioning scheme please let us know when you place your order.

 

 

Dedicated Hosting Questions

What operating systems do you support?

We offer most recent versions of FreeBSD, FreeNAS, OpenBSD, NetBSD, and Linux distributions for new server installations.

 

 

Cloud Hosting Questions

What operating systems do you support?

Our cloud hosting solutions fully support FreeBSD, FreeNAS, OpenBSD, NetBSD, Windows, and almost every popular Linux distribution (such as CentOS, Debian and Ubuntu). These are made available with our custom install menu. If you have other requests for operating systems, please contact us, as we can probably accommodate you.

Do you offer firewalls?

We offer several managed firewall options, based on Cisco firewall products as well as open source firewall options. We offer many custom firewall solutions, so please contact us to find out how we can tailor a custom firewall (including tunnels, reporting, security policies etc.) to fit your organization.