Support Request

Submit support request

You can use the options below to submit or review support tickets.Note that for established clients, unless you are having difficulty using the service management dashboard it is recommended that you log in in order to submit a ticket.

While almost all requests are answered within 1 hour irrespective of urgency, we ask that you select the appropriate value for your issue or question. Urgent requests determined to be not directly related to our infrastructure may result in a managed support fee.

UrgencyIssue TypeResponse SLA
LowNon critical requests, licensing, general questions24 hours
MediumApplication or O/S level issue (able to connect to server)2-6 hours
HighCritical service impacting (unable to connect to server)0-2 hours